Same Day /Next Day Service Guarantees

At Dr. Don's Buttons, Badges & More, we offer the fastest service in the industry for producing buttons / stickers and we stand behind our promise with two unbelievable guarantees -- Same Day Service and Next Day Service.

Details about these two guarantees is shown below.

SAME DAY SERVICE GUARANTEE		NEXT DAY SERVICE GUARANTEE
Order MUST be submitted using our Online Button Design Studio		Order can be submitted using any submission method we offer, including Online Design Studio, email form, or by phone where you submit artwork or have us create artwork for you.
Order can be for up to 500 pin-back buttons, and/or up to 5,000 labels / lapel stickers.		Order can be for up to 1000 pin-back buttons, and/or for up to 10,000 labels / lapel stickers.
Deadline for submission: 1:00pm EST on day the order is to ship		Deadline for submission: 8:00pm EST on day prior to day order is to ship
Customer must request SAME DAY service in comments / special instructions section		Online Design Studio orders automatically qualify. Other submission methods require customer to ask for and receive Next Day Service guarantee number
Qualifying orders will ship from our office on the SAME business day or the order will be FREE! (less shipping)		Qualifying orders will ship from our office the NEXT business day or the order will be FREE! (less shipping)

Same Day Service Guarantee
With our Same Day Service Guarantee, "qualifying" orders of buttons/ lapel stickers, submitted through our Online Button Design Studio by 1:00 PM EST (10:00 AM PST), Monday - Friday (on a normal business day), will be produced and shipped from our office the SAME DAY... or they're FREE! (less shipping)

Complete details about our Same Day Service Guarantee can be found below.

Complete details about our Next Day Service Guarantee can be found by clicking here.

What constitutes a qualifying order?
To qualify for our Same Day Service Guarantee, three criteria must be met. They are:

1. You MUST submit your order through our Online Button Design Studio no later than 1:00 PM EST (10:00 AM PST) on the day the order is to ship.

2. The order is for no more than 500 pin-back buttons, and/or 5000 labels / lapel stickers.

3. You MUST write SAME DAY GUARANTEE in the comments / special instructions of our shopping cart page when checking out.

Larger Quantities

If you need a quantity of buttons or stickers that exceeds the amount covered under our SAME DAY Service Guarantee, give us a call. We still may be able to produce and ship your order that same day. However, to be covered under the SAME DAY service guarantee, you would need to ask for and be given a SAME DAY Service Guarantee certification number by one of our customer service representatives.

What if I submit my order after 1 PM? (Eastern Standard Time)
We always do our best to get orders out as soon as possible, even if the deadline for the SAME DAY Service Guarantee has passed. So, if you submit your order after 1:00 PM EST, we will do everything possible to produce and ship your order that SAME Business Day. We just cannot guarantee it.

However, orders submitted after 1 PM (EST), on a normal business day would be guaranteed to ship the NEXT business day.


For clarity, here are examples that describe what our SAME DAY Service Guarantee covers and what it would not cover:

Example 1: You place a qualifying order for buttons and lapel stickers and finalize the transaction at 10:00 AM (EST) on Tuesday, which is a normal business day. Your order will ship that same day or it will be FREE (less shipping).

Example 2: You place an order for buttons and lapel stickers and finalize the transaction at 4:00 PM (EST) on Friday, which is a normal business day. Because the order was submitted after our cut-off time for SAME DAY service and Saturday and Sunday are not business days, your order would ship Monday (unless Monday is a holiday, in which case it would ship Tuesday) or it will be FREE. (less shipping)

Example 3: You submit a qualifying order on Saturday or Sunday. Because Saturday and Sunday are not business days, we guarantee your order will ship Monday (unless Monday is a holiday, in which case it would ship on Tuesday) or it will be FREE. (less shipping)

Example 4: You place an order for buttons and lapel stickers and finalize the transaction at 9:00 PM (EST) on Monday. Your order will ship Tuesday (unless Tuesday is a holiday, in which case it would ship on Wednesday)... or it will be FREE! (less shipping)

Example 5: You submit what otherwise would be a qualifying order. However, the credit card you provided is "declined" when we go to process it. While we will do our best to resolve the payment issue and ship your order the same day, if possible, our SAME DAY Service Guarantee would not apply.

Example 7: You place a qualifying order and ask us to ship it using _________ shipping company. We ship the order as you instructed. However, due to a delivery delay caused by the shipping company, or by an Act of God, your package doesn't arrive when expected. Our SAME DAY Service Guarantee would not apply, since the order was produced and shipped the SAME business day.

Example 8: Should there be any sort of "production" delay on our part, we reserve the right to upgrade shipping on your order (at our own expense) to match the expected date of delivery of your order. Doing so would be in lieu of us defaulting on the SAME DAY Service Guarantee.

Cancellations
We reserve the right to cancel an order, or refuse to produce an order, if:

artwork submitted contains copyrighted material for which the person submitting the order does not hold the copyright; the design submitted is highly offensive or libelous; or if for ANY reason we are unable to process orders (power outage, inability to access the Internet, Acts of God, etc).

We reserve the right to modify the quantities covered in the guarantee and/or discontinue this program at any time.

If you have any questions about our SAME DAY Service Guarantee, please give us a call.


Next Day Service Guarantee
Orders that don't qualify for Same Day Service may qualify for our Next Day Service which permits greater quantities of buttons and/or lapel stickers and a later submission deadline.


UPS Ground Shipping - Days in Transit Calculator
Shown below is a UPS "Days in Transit" map that shows how long it would take for a package shipped using UPS Ground to get from our office to various areas of the United States.

How to calculate your transit... You do not count the day of shipment & do not count weekends or Holidays.

Examples: (examples below, assuming no holidays during transit)

Next day Air (or 1 day ground transit) - shipped Friday, scheduled to arrive Monday
Next day Air (or 1 day ground transit) - shipped Monday, scheduled to arrive Tuesday

Second day Air (or 2 day ground transit) - shipped Friday, scheduled to arrive Tuesday
Second day Air (or 2 day ground transit) - shipped Monday, scheduled to arrive Wednesday

3 day Select (or 3 day ground transit) - shipped Friday, schedule to arrive Wednesday
3 day Select (or 3 day ground transit) - shipped Monday, scheduled to arrive Thursday

4 day Ground transit - shipped Friday, scheduled to arrive Thursday
4 day Ground transit - shipped Monday, scheduled to arrive Friday

5 day Ground transit - shipped Friday, scheduled to arrive following Friday
5 day Ground transit - shipped Monday, scheduled to arrive following Monday

(800) 243-8293

or (623) 869-8233


Dr. Don's Buttons, Badges & More
3906 W. Morrow Dr.
Glendale, AZ 85308