If your button machine has jammed, the information below will show you how to free it up.
In attempting to unjam your machine, DO NOT use a hammer or screwdriver to pound or pry the metal parts of your machine. Doing so WILL damage your your dies and ruin your machine!!
If you are unable to unjam your machine, or are uncomfortable following the steps listed below, you can return your machine to our office and have us un-jam it for you at no charge (other than shipping).
Before returning your machine, you first need to obtain an RMA # by calling our office. The telephone number to obtain an RMA # is (623) 869-8233.
The three most common reasons that cause a machine to jam are:
A. Placing more than one shell (the button front) into your machine.
B. Placing more than one mylar disc (the plastic) into your machine.
C. Completing step one of the process in making a button (pressing the shell, artwork and mylar disc) getting distracted, and then placing another shell, artwork and mylar disc into the lower die and pressing it again, jamming both in the upper die.
You can sometimes "un-jam" a machine simply by moving the handle up and down several times in rapid succession.
If you are able to do so, try rotating the dies (without using force) so the upper die is above the crimp die (the die that holds the button back). Then move the handle up and down 5 or 6 times. If that action is going to free up your machine, 5 or 6 times should do the trick.
If it doesn't, or if you are unable to rotate the dies without using force, proceed to the next step.
If the previous step didn't work, the upper die is unable to return to it's normal position because something has gotten stuck in the upper die. And because the upper die is "stuck in the up position" you are unable to rotate the dies.
So what we need to do is to free the upper die assembly.
I recommend using the following strategy to accomplish this.
Take a piece of wood, such as a 1" x 2", 2" x 2" or 2" x 4", or a thick wooden dowel) and with your button machine sitting on a table or counter, position the piece of wood so it sits on top of the "Outer Ring" but doesn't cross over to the "Inner Plug". Hold the piece of wood length-wise and use a hammer to tap edge of the wood (NOT the machine itself). What we are attempting to do is separate the outer ring from the inner plug. Doing this should loosen the stuck button part from the upper die.
Under no circumstances should you use any object to pry apart the dies, as this will damage them.